Delivery & Returns

Delivery within Australia

Orders under AU$100 (Bronze Members and Guests) AU$10

Orders over AU$100 (Bronze Members and Guests ) FREE

All Silver and Gold Members FREE

Delivery to New Zealand

Orders under NZD$100 (Bronze Members and Guests) NZD$20

Orders over NZD$100 (Bronze Members and Guests) FREE

All Silver and Gold Members FREE

To ensure your item/s are delivered in time for Christmas, please place your orders before the cut off dates below:

Anywhere in Australia (except WA & NT): Order before 14 December (10am)

WA: Order before 13 December (10am)

NT: Order before 9 December (10am)

New Zealand (DHL): Order before 19 December

Please note: There may be some delays to Western Australia due to rail closure in New South Wales impacted by flooding.

• Delivery time frame is 1-3 business days for metropolitan areas and up to 14 days for regional areas (For NZ orders, DHL Express is 2-4 business days).

• All Australian orders are dispatched with Standard Shipping via Australia Post.

• All New Zealand orders are dispatched with DHL.

• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address

Please note: Once an order has been placed, Seafolly is unable to change the delivery address. Once the package has been dispatched it is up to the customer to re-direct this with Australia Post.

Delivery Locations

• Seafolly AU delivers to Australia and New Zealand only.

If you're a UK, US, CAD or SG customer, please change your store view (top left of your browser or device) to be redirected to your local site.

We offer 60 day extended returns for all orders placed between 23 November and 19 December, provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

​Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.

Step 1: If you're a Beach Club Member, go to My Account then click on the Returns tab to see your orders. If you checked out as Guest please click here.

Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.

Step 3: Once selected, you'll be directed to the Australia Post website. (Note: For all New Zealand orders, please use the DHL Returns Portal instead).

Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.

Note: Keep your return reference number as this can be used to track your return via Australia Post.

Please rest assured you can always reach out to our Customer Service Team who are more than happy to help.

Step 1: If you’re a Beach Club Member, go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please click here.

Step 2: Then open the DHL Returns Portal and provide your order number for DHL to identify your order.

Step 3: Select the item/s you wish to return, provide a return reason and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Step 5: In an instance you need to re-schedule your pick up with DHL, please contact them on 0800 800 020.

Note: Keep your return reference number as this can be used to track your return.

Please rest assured you can always reach out to our Customer Service Team who are more than happy to help.

We offer free exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

• Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

Online orders (excluding final sale) can be returned to a Seafolly Concept Store (excluding all Seafolly stockists) for an exchange or credit provided it is:

• Within 30 days of purchase, or within 60 days of purchase for orders placed between 23rd November and 19th December

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

You may return your online order to a Seafolly Concept Store for a refund, however, the refund request will be forwarded to our Online Customer Care Team to process.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

We offer 60 day extended returns and exchanges for all orders placed between 23 November and 19 December, provided you have:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, DFO/Outlet stores cannot accept any full priced items, these can only be returned to Seafolly Concept Stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request