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Returns

Australia

Get an Instant Refund

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GET YOUR INSTANT REFUND

Conditions to use Refundid

1. Online orders only
2. Your return is within 30 days of purchase
3. Final Sale items are excluded
4. Your order was not purchased with Beach Club Rewards or a Gift Card Voucher


OR

Have you used Rewards or Gift Card?

Unfortunately if you used Beach Club Rewards or a Gift Voucher with your purchase, you will not be able to use Refundid. Please use the link below to start your return.

START YOUR FREE RETURN

Do not want to use Refundid?

If you do not wish to create a Refundid account you can always initiate your return or exchange by clicking here

New Zealand

Send your return back within 30 days & your return will be processed once received.

START YOUR NZ RETURN

Conditions to return

1. Placed an order within 30 days
2. Item(s) is not final sale
3. Item(s) are in their original condition

Return Policy

We accept returns and exchanges within 30 days of purchase, provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

Refunds must be processed to the original payment method.

Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.

All returns and exchanges can be completed using the portal links below in Step 3.

Step 1: If you're a Beach Club Member, go to My Account then click on the Returns tab to see your orders. If you checked out as Guest please click here.

Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.

Step 3: Once selected, you'll be directed to the Australia Post website. (Note: For all New Zealand orders, please use the DHL Returns Portal instead).

Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.

Note: Keep your return reference number as this can be used to track your return via Australia Post.

Please rest assured you can always reach out to our Customer Service Team who are more than happy to help.

All returns and exchanges can be completed using the portal link below in Step 2.

Step 1: If you’re a Beach Club Member, go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please click here.

Step 2: Then open the DHL Returns Portal and provide your order number for DHL to identify your order.

Step 3: Select the item/s you wish to return, provide a return reason and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Step 5: In an instance you need to re-schedule your pick up with DHL, please contact them on 0800 800 020.

Note: Keep your return reference number as this can be used to track your return.

Please rest assured you can always reach out to our Customer Service Team who are more than happy to help.

Some order history may not be showing in’ My Account’.

If you’re logged in and can’t see the order you want to return, please rest assured our team is working to resolve this.

Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team here.

Delivery within Australia

Orders under AU$100 (Bronze Members and Guests) AU$10

Orders over AU$100 (Bronze Members and Guests ) FREE

All Silver and Gold Members FREE

Delivery to New Zealand

Orders under NZD$100 (Bronze Members and Guests) NZD$20

Orders over NZD$100 (Bronze Members and Guests) FREE

All Silver and Gold Members FREE

We accept returns within 30 days of purchase, provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

​Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.

Step 1: Click on GET YOUR INSTANT REFUND above to open the Refundid returns portal.​

Step 2: Log in or create an account with Refundid. You will be asked to provide a BSB and Account Number. Your refund will appear in this nominated bank account.  ​

Step 3: Lodge your return to receive an instant refund. Seafolly returns with Refundid are free.​

Step 4: Simply download your return label and send back your items within 7 days.​ If your return tracking has not updated within 7 days, Refundid will reverse the instant refund. ​

Please see our FAQs page if you have any further questions.​

Please rest assured you can always reach out to our Customer Service Team who are more than happy to help.

All exchanges can be completed in the portal and we offer free exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

• Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

Online orders (excluding final sale) can be returned to a Seafolly Concept Store (excluding all Seafolly stockists) for an exchange or credit provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

We offer 30 day returns, exchanges or credits on in store purchases provided you have the following:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, DFO/Outlet stores cannot accept any full priced items, these can only be returned to Seafolly Concept Stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request