Privacy Policy
Seafolly values your privacy
WHAT WE USE YOUR PERSONAL INFORMATION FOR
Seafolly keeps confidential all personally identifiable information you provide us.
If you register your details with us, or order a catalogue, your information allows us to communicate with you about our products, promotions and activities.
The information that you provide us through our website will be used to update our customer database. This information is for Seafolly’s internal use only, and is used for the purpose of customer communication.
If you purchase any of your products online, we will also use the information you provide us to process your order and its delivery to you.
ACCESSING YOUR INFORMATION
We like to know that the personal information you provide us is accurate, complete and up to date. If you notice that your personal information is missing or incorrect, you can update your details online on our website.
So that we can continue to offer you great offers and promotion info, we give you the opportunity to say yes to being contacted by Seafolly. This is totally your choice and you can opt out of the future contact whenever you want by unsubscribing from a Seafolly email at any time. If you would like your name deleted from the database please email customercareau@seafolly.com.au requesting deletion. You will be deleted from our database within 48 hours.
SHARING INFORMATION WITH THIRD PARTIES
When we collect, hold and use your personal information, we do so primarily to sell and promote our product to you and to improve on the range of our offerings. For example; to learn of your likely preferences so that we may promote our goods and services to you in a way which may be of most interest to you; and to assist in investigating your complaints and enquiries.
We disclose personal information we collect for purposes which are incidental to the sale and promotion of our goods and services to you. For example, we may disclose your personal information within our group, to service providers who assist us in our day-to-day business operations and as part of buying or selling businesses.
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations. For example; your name (a possibly your suburb) if you win a Seafolly competition, or your name and postal address to organisations that assist us with customer communications.
When marketing to you, your personal information is only ever used or disclosed for Seafolly’s own purposes. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this.
DELETING INFORMATION
We ensure that any personal information we no longer need is either destroyed or that you become permanently unidentifiable from the information.
COPYRIGHT
Seafolly asserts copyright and all other intellectual rights in relation to the content of this Internet site and code used to create it, unless stated otherwise.
Seafolly also reserves copyright and all other intellectual property rights in relation to all of its documents and images appearing on or linked to this web site. Users of this website may download a single copy of these documents or images for their personal use only.
SMS PRIVACY STATEMENT
Seafolly is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
If you have opted in, the Service provides promotions, specials, and other marketing offers (e.g., cart reminders) from Seafolly via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Click the unsubscribe link in any text message to cancel at any time. For Service support or assistance, email customercareau@seafolly.com.au.
What Personal Information is collected about you
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
How Seafolly uses Personal Information about you
We use Personal Information to deliver, analyse, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Seafolly is not accountable in any way for any liability or reimbursement.
- We provide such information to third parties who have entered into non-disclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Seafolly for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Seafolly’s Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Seafolly is, or its assets are, acquired by or merged with another company.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
Protecting your information
Seafolly takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Girl Scouts is not liable for any unintentional disclosure.
Opting out
Seafolly’s third-party service provider gives you the ability to opt out of the Service for any reason. Text the single keyword command STOP to Seafolly Australia or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
Retention of Information
We retain your Personal Information for as long as you participate in the Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
CONTACT US
For further information on Seafolly, or if you have any questions about the personal information we hold about you, why we hold it and how we use and disclose your information, please contact:
Seafolly Australia: customercareau@seafolly.com.au on 1300 420 811 within Australia or +61 2 9291 8309 from outside Australia
Physical mailing address: SEAFOLLY, Building 3 & 4, The Mill, 41-43 Bourke Rd, Alexandria, NSW 2015, Australia.
More information on privacy legislation is available from the Federal Privacy Commissioner .
This Privacy Policy applies to Seafolly Holdings Pty. Limited, (ACN 602 624 466), 3&4 The Mill, 41-43 Bourke Road, Alexandria NSW 2015, Australia, and all of its related entities in Australia, United States, Singapore and United Kingdom (referred to in this document as "we", "us" or "our"), including our Australian-based business Seafolly.
Last updated: September 24, 2024