Existing Beach Club members: Activate your rewards by joining the Beach Club or confirming your existing account details and creating a new password.
We’ve launched an exciting new website so if you’re an existing customer, you’ll need to activate your account by creating a new password here.
This means you’ll have access to your existing account, including your Beach Club rewards and your order history.
Once you filled out the form on our activation page using your existing Beach Club details, you’ll receive a confirmation email that your account has been successfully activated.
This means your activation is complete and you’ll have access to any previous orders and Beach Club rewards.
Yes, once you have successfully activated your account – you will have access to your Beach Club rewards.
All items displayed are in stock, however you’ll need to check the colour and size that applies to you.
If the size or colour you are looking for is out of stock, try our ‘reserve in-store’ option on the product page.
Alternatively contact our Customer Care Team if you need help finding similar style options.
Absolutely. If you wish to change your currency, you can click the arrow in the top left and choose NZD from the drop-down menu.
Note: If you're a UK, US or Canada customer, this will take you to your local site so you can shop in your currency.
Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.
Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.
If you have any issues, please contact our Customer Care Team.
Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team.
Click & Collect
Click & Collect allows you to order online and pick up your purchase free from your nearest Seafolly Australia Concept store.
We will send you a Ready for Collection email when your order is ready. See store opening hours here.
To check that an item is available for Click & Collect select your store from the Product Details page and click on ‘Find In-Store’ (excludes purchases of Gift Cards).
Click & Collect is available at these Seafolly Australia Concept stores: Bondi Junction, Pacific Fair, Chadstone and Karrinyup. If Pick Up is available for your order, you can choose your nearest Seafolly Concept store.
You will receive an order confirmation email, followed by a ‘Ready for Collection’ email when your order is ready for pick up.
Orders placed before 2pm can be collected on the same day. Orders placed after 2pm will be ready for next day collection (timelines may wary during Christmas and sale periods).
Unfortunately, your order cannot be altered once it has been placed. If you no longer want the item, or you need to change the item on the order, your order will be cancelled, and the value of the order will be refunded back to the original payment method. Please contact our Customer Care Team.
Step 1. Browse products and check availability in your nearest Seafolly Australia Concept store.
Find your product, click "Find In-Store', select your store and check availability.
Step 2. Add to bag and head to checkout.
Add the products to your shopping bag and make sure you select ‘Pick Up’ from the Checkout page before proceeding to checkout.
Step 3. Choose your store and complete your order.
From the checkout page, select 'Pick Up', choose the store where you’d like to pick up and complete your order. Please note, you'll only be able to see the Pick Up option when all the items you have added to your shopping bag are available at the same store.
Step 4.We’ll confirm your order.
Once you’ve placed your order, you’ll receive a confirmation email. You will also receive an email when your order is ready to collect. Please check our store locator for opening hours of your chosen store.
Step 5. Pick up your order.
Now all you have to do is collect your order. You will need to present a copy of your Click & Collect confirmation email printed or on your mobile.
Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days we will contact you to find out if you'd still like to collect your Seafolly products or arrange a refund.
Shop from Stockists
You can find your nearest Seafolly store or stockist by searching your location or postcode in our store locator.
Please check the returns policy on the stockist’s website.
We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.
We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal, AfterPay and Shop Pay. Read more on our payment options.
At Seafolly, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.
All orders are processed through a secure checkout system provided by Shopify Payments.
Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.
Yes, Seafolly does ship to Australian PO boxes.
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Our delivery timeframe is 1-3 business days (or for NZ orders, DHL Express is 2-4 business days)
All orders over AUD$150 (Bronze Members and Guests) FREE shipping.
Orders under AUD$150 (Bronze Members and Guests) AUD$10
All orders over AUD$150 (Bronze Members and Guests) FREE shipping.
Orders under AUD$150 (Bronze Members and Guests) AUD$20
Our Silver Sea and Gold Sun Members receive FREE shipping on any order. Not a member? Sign-up now to receive $20 off your first order!
Once an order has been placed, no changes can be made.
We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.
We offer 30 day returns provided you have:
• Proof of purchase (order number)
• Garment/s are in their original condition, with tags and hygiene stickers still attached.
In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Submitting your return
Step 1: Go to My Account then click on the Returns tab to see your orders.
Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.
Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.
Note: Keep your return reference number as this can be used to track your return via Australia Post.
Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.
Refunds will be processed to the original payment method within 5 business days of Seafolly receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.
Note: Seafolly cannot be held accountable for banking institution processing timeframes.
An online order can be returned to a Seafolly Concept Store for an exchange or refund provided it is:
• Within 30 days of purchase
• You have your order number
• Items are in their original condition, with tags and hygiene stickers still attached.
Note: You may return your online order to a Seafolly Concept Store for a refund, however, the request will be progressed to our Customer Care Team and will be processed within 5 business days to the original payment method.
The Beach Club - Account
You can sign up to The Beach Club online here, or head into any Seafolly concept store.
Please create a Beach Club account online by using the same email address as when you signed up in store. You will then have access to your rewards for online purchases.
Yes, please email our Customer Care Team with an image or copy of your receipt.
No, the Beach Club is a free to join and designed to reward you each time you shop.
You will need to provide your full name, personal email address and country of residence. We ask for your date of birth so we can send you a birthday reward.
No, your Beach Club account is linked to your email address, so you cannot be a member without one. This is how we'll keep you up to date with exclusive offers and rewards. We recommend signing up with a personal email address that's not likely to change.
If you opt out of emails, we won’t be able to keep you up to date with exclusive offers and rewards. We'd love to keep in touch, however if you no longer wish to receive emails you can follow the unsubscribe link at the bottom of any Beach Club email.
Please note, if you unsubscribe, you won’t receive notifications about your loyalty rewards and benefits. Alternatively contact our Customer Care Team via email.
Yes, if you have multiple accounts we can merge your rewards to a single account. For help with this, you can contact our Customer Care Team via email.
Your tier status is reviewed daily, taking into account your spend over the previous 12 months.
You will move to a higher tier status as soon as you meet the spend threshold.
On your tier anniversary date your 12 month spend will be reviewed to determine whether you maintain your current status or move down a tier.
When you reach a Beach Club tier status, you will enjoy the full benefits of this tier for 12 months, unless you move up to a higher tier status.
Your spend balance is the total of your purchases made at Seafolly online or in store over a 12 month period.
Your tier anniversary date is 12 months from the date your Beach Club status was obtained. On your tier anniversary date your spend balance will be reviewed to determine whether you maintain your current status or move down a tier.
You can update your personal details by logging into your online account, visiting your nearest Seafolly store, or contacting our Customer Care Team via email.
The Beach Club - Shopping
You will receive a $20 Reward for every $150 you spend over 12 months at any Seafolly Concept store or online.
You will also receive a $20 reward when you sign up and up to a $40 reward on your birthday.
Simply log into your account and select the 'My Rewards' tab to view your rewards balance. Alternatively you can ask a stylist in any Seafolly concept store, or reach out to our Customer Care Team.
Yes, you can both earn and redeem rewards when purchasing sale items.
No, you cannot earn rewards when purchasing a gift card.
For purchases made in-store, your rewards balance will be updated the next day.
For online purchases, your rewards balance will be updated when your order is dispatched from the warehouse.
The Beach Club - Rewards
When you join the Beach Club you'll gain access to exclusive rewards and benefits:
- $20 reward when you sign up
- $20 reward for every $150 you spend
- Up to $40 reward on your birthday
- Free shipping for Silver Sea and Gold Sun
No, there is no minimum spend on purchasing using rewards.
Yes, you can use more than one reward in the same transaction both online and in-store, just remember to use them before they expire.
No, you do not need to use your reward in one transaction. You can choose the amount from your reward balance that you would like to redeem. The remainder of the reward will be available to use until the reward’s original expiry date.
No, you cannot redeem your reward if it has expired. We make an effort to send email reminders to ensure you can utilise your reward before it expires. Please note our store stylists are unable to amend the expiry dates on rewards.
Yes, you can redeem rewards in conjunction with promotions unless otherwise specified in the terms and conditions of the promotion.
Log in to your Beach Club account and add the items you wish to purchase to your bag. Proceed to checkout and enter the reward amount you'd like to redeem in the 'Rewards' field and click 'Redeem'. The reward value will be deducted from the order total and you can proceed to payment.
If you have previously signed up in store, you will need to create an account online using the same email address.
Yes, you can return an order purchased with rewards, however rewards are non-refundable and will be forfeited.
For more information you can view our Beach Club Terms and Conditions here.