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Can't see your order?

Some order history may not be showing in’ My Account’.

If you’re logged in and can’t see the order you want to return, please rest assured our team are working to resolve this.

Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team in the button below.

Speak with our customer service

Returns FAQs

Returns & Exchanges

We offer 30 day returns provided you have:

• Proof of purchase (order number)

• Garment/s are in their original condition, with tags and hygiene stickers still attached.

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Step 1: Go to My Account then click on the Returns tab to see your orders.

Step 2: If your order is within our 30 day policy, you'll be able to select the order you'd like to return or exchange.

Step 3: Once selected, you'll be directed to the Australia Post website. (Note: For all New Zealand orders, please use the DHL Returns Portal instead).

Step 4: Affix the printed return label provided by Australia Post to your parcel. and drop off at any Australia Post Office or Red Box. If you don’t have a printer, present the digital copy of your return label at your post office to have printed.

Note: Keep your return reference number as this can be used to track your return via Australia Post.

Step 1: Go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

Step 2: Then open the DHL Returns Portal and provide your order number for DHL to identify your order.

Step 3: Select the item/s you wish to return, provide a return reason and select your shipping method.

Step 4: Once you have completed the return, you'll receive a returns label to print and affix to your parcel for collection.

Note: Keep your return reference number as this can be used to track your return.

We offer exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to Return your Online Purchse' but choose exchange.

Note: Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

An online order can be returned to a Seafolly Concept Store for an exchange or credit provided it is:

• Within 30 days of purchase

• You have your order number

• Items are in their original condition, with tags and hygiene stickers still attached.

Note: You may return your online order to a Seafolly Concept Store for a refund, however, the refund request will be forwarded to our Online Customer Care Team to process.

We offer 30 day returns, exchanges or credits on in store purchases provided you have:

• Proof of purchase (receipt) and

• Garments are in their original condition, with tags and hygiene stickers still attached

In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

Submitting your return

All in store purchases must be returned to a Seafolly store. Please note, full price items can only be returned to Concept stores.

If you bought a Seafolly item at one of our many stockists, we highly recommend you contact the stockist’s customer service team to assist you with a return request